Legal
Refund Policy
Last updated: 1st January 2026
1. Nature of Our Services
Syndora provides professional consulting and intelligence services that involve significant time, research, and expert analysis. Due to the bespoke and customised nature of our engagements, all fees paid are generally non-refundable once work has commenced.
2. Pre-Commencement Cancellation
If you cancel an engagement before work has commenced (within 48 hours of payment and before any research or analysis has begun), we will issue a full refund minus any applicable payment processing fees.
3. Partial Refunds
In exceptional circumstances, where a client terminates an engagement after work has commenced but before completion, Syndora will assess the work completed and may offer a partial refund at its sole discretion, calculated based on the proportion of work remaining at the time of cancellation.
4. Delivery Disputes
If you believe a deliverable does not meet the agreed specifications outlined in your service agreement, please notify us within 7 business days of delivery. We will work with you in good faith to resolve the issue, including revision of deliverables where applicable.
5. Chargebacks and Payment Disputes
We take fraudulent chargebacks very seriously. If you initiate a chargeback or payment dispute with your credit card company or bank for fees that are in accordance with our engagement letter and this policy, we reserve the right to immediately suspend all services and pursue legal action to recover the disputed amounts, including any administrative fees, legal costs, and collection expenses incurred by Syndora. We encourage all clients to contact us directly to resolve any billing issues before initiating a dispute.
6. Force Majeure Cancellations
In the event that an engagement must be canceled or delayed due to circumstances beyond the reasonable control of either party, including but not limited to acts of God, war, terrorism, pandemics, government regulations, or natural disasters, Syndora will work with the client to reschedule the services or find a mutually agreeable alternative. Refunds for services not rendered due to force majeure events will be evaluated on a case-by-case basis and are not guaranteed, especially if significant preparatory work has already been completed.
7. Modifications to Services
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. If we discontinue a service for which you have already paid and we are unable to provide a suitable replacement, you will be entitled to a pro-rated refund for the unfulfilled portion of the service. However, minor modifications to service delivery, methodologies, or timelines that do not materially impact the overall value of the engagement will not be grounds for a refund.
8. Subscription Services
If you are enrolled in any recurring subscription services offered by Syndora, you may cancel your subscription at any time according to the terms specified in your subscription agreement. Cancellations must be made prior to the next billing cycle to avoid being charged for that cycle. We do not provide prorated refunds for partial months of service unless explicitly stated in your specific agreement.
9. Contact for Refund Requests
All refund requests must be submitted in writing to hello@syndora.io, including your engagement reference number and the reason for the request. We will respond within 5 business days.