Legal
Privacy Policy
Last updated: 1st January 2026
1. Introduction
Syndora ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website syndora.io or engage with our services.
2. Information We Collect
We may collect personal information that you voluntarily provide when expressing interest in our services, including:
- Full name and company name
- Email address and phone number
- Business information and expansion goals
- Any information you provide via contact forms or communications
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide our services
- Send service-related communications
- Improve our website and service offerings
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services (e.g., trusted service providers who assist in our operations under strict confidentiality agreements).
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at hello@syndora.io.
7. Children's Privacy
Our services are not designed for, and we do not knowingly collect personal information from, children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that a child has provided us with personal information in violation of applicable laws, we will take steps to delete such information from our systems.
8. International Data Transfers
Syndora operates globally, and your personal information may be transferred to, stored at, and processed in jurisdictions other than your country of residence, including the United States, where data protection laws may differ from those of your home country. By using our website and services, you consent to the transfer of information to countries outside your country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection frameworks.
9. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request the deletion of your personal information that we collected from you and retained, subject to certain exceptions. We do not "sell" personal information as defined by the CCPA. To exercise your rights, please submit a verifiable consumer request to us.
10. GDPR Compliance Details
For users located within the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing your personal data includes the necessity to perform a contract, compliance with legal obligations, and our legitimate business interests. You have the right to access, rectify, erase, restrict, and object to the processing of your personal data, as well as the right to data portability. You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable laws.
11. Contact Us
If you have questions about this Privacy Policy, please contact us athello@syndora.io.